Booking terms

Deposit and payment

• A non-refundable $500 deposit confirms your booking. Your date is not held until it is paid.
• The remaining balance is due 30 days before your event. Bookings made within 30 days of the event are paid in full at the time of booking.
• You can pay by card, Apple Pay or Cash App Pay, or use Afterpay, Affirm or Klarna where available.

Cancellations

• More than 30 days before the event: the deposit is kept, and nothing more is owed.
• Within 30 days of the event, or once the balance is paid: the event is non-refundable, for any reason, including weather, hurricanes and other natural or unnatural events outside anyone's control.

Travel insurance

Your deposit is non-refundable. Within 30 days of your event, your booking is non-refundable for any reason, including severe weather, natural disasters and government-ordered closures. To protect your investment, we offer optional travel insurance through our partner, Faye. When you book, you will be asked to select one of the following:

• I would like to receive the Faye travel insurance link. I understand that BookThatChef will email me a link to purchase coverage, and that purchasing a policy is my responsibility. If I do not complete the purchase, my booking remains subject to the cancellation terms above.
• I decline travel insurance. I understand that by declining coverage, my deposit is non-refundable and my event is non-refundable within 30 days of the event date, for any reason.

Coverage is purchased directly with Faye. Your booking terms and cancellation policy apply whether or not a policy is purchased.

Your menu and guest count

• Your menu, guest count and timing are confirmed in your written event order. Changes are welcome until the event order is final.
• Please tell us about every allergy and dietary need. We plan around them carefully, but we cannot guarantee an allergen-free kitchen.

On the day

• We need access to the kitchen at the agreed arrival time, plus parking or gate details.
• We do not sell alcohol. Our bartenders can serve what you provide.
• We may end service if our team is treated abusively.
• If something is not right, please contact us before disputing a charge so that we can make it right.

Questions? Call or text (260) 233-5908 or email support@bookthatchef.com. See also our privacy policy and pricing.